Accessibility statement for Anchor & Hope Rewards

Anchor & Hope Rewards is run by The Anchor & Hope Pubs Ltd. We want everyone to be able to use it — to join, show their loyalty card, collect and spend points, book tables and buy event tickets.

You should be able to:

• zoom in up to 400% and use larger text without anything being cut off or needing to scroll sideways
• use every part of the app with a keyboard, switch control or voice control
• use it with a screen reader — NVDA, JAWS, VoiceOver (iPhone, iPad and Mac) and TalkBack (Android)
• turn off animations with your device's "reduce motion" setting, or stop seasonal decorations with the "Stop animation" button
• read your membership number, voucher card numbers and booking details as text, not only as QR codes

How accessible this app is

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We believe the app partly meets them: the known exceptions are listed below.

Known limitations

• Card payment boxes (deposits, tickets and memberships) are provided by our payment processor, Square, in a secure frame. We can't change how they work; if they don't work for you, contact us and we'll take the payment another way.
• When you pay a booking deposit we hold the table for a limited time. The time left is shown on screen and read out each minute; if you need longer, contact us and we'll hold it for you.
• Event pictures and descriptions are written by The Anchor & Hope; some pictures may not have a text description yet.
• Printable vouchers (PDF) may not be fully readable by every screen reader. The same details are in your Wallet.
• Apple Wallet and Google Wallet passes are shown by those apps, so how accessible they are is up to Apple and Google.

How we test it

• Every main page is checked automatically against WCAG 2.2 AA (with axe) before each release.
• The code is checked for common accessibility mistakes as it's written.
• People check the main tasks — joining, logging in, the loyalty card, the wallet, booking a table and buying tickets — with a keyboard alone, at 320 pixels wide and 400% zoom, and with NVDA, JAWS, VoiceOver and TalkBack.

Tell us about a problem

If something doesn't work for you, or you need information in a different format (for example large print or an email instead of the app), please tell us.

• Email The Anchor & Hope: [email protected]
• If you're a member, send us a message in the app.
• Or ask any member of our team in person.

We aim to reply within 5 working days.

Anchor & Hope Rewards is built on Rezy. If we haven't been able to help, or the problem is with the app itself, you can also contact the Rezy team at [email protected].

If you're not happy with our response

You can contact the Equality Advisory and Support Service (EASS), which gives free advice on the Equality Act 2010.